Refund policy

Returns at Pollyanna

Online purchases can be returned for a refund, excluding postage costs. Items must arrive at our boutique within 14 days of receiving your order.

Items must be unworn, unwashed, unaltered and undamaged, with original swing tags and packaging intact. Exclusions may apply to final-sale items and items that cannot be returned for hygiene reasons.

Arrange a return

Email jo@pollyanna.com.au with your order number and the items you wish to return to confirm return instructions and the delivery address. Provide a tracking number when submitting your return. You are responsible for returned items until the boutique receives them.

Problems with your order

If an item arrives damaged or you have another concern, email jo@pollyanna.com.au with your order number and details so we can help.